Refund Policy

RETURN & REFUND POLICY

Last updated: June 2026

We want every Mink Babe to love her lashes. Because our products are personal hygiene items, we follow strict health and safety standards for returns — please read carefully before purchasing.

HYGIENE POLICY — PLEASE READ FIRST
For health and safety reasons, all lash products are FINAL SALE once opened or used. We cannot accept returns or exchanges on opened lashes, lash adhesives, applicators, or accessories. This is standard practice across the beauty industry and protects the health of all our customers.

DAMAGED OR DEFECTIVE ITEMS
Your satisfaction matters. If your order arrives damaged, defective, or incorrect, we will make it right. You must contact us within 7 days of delivery at Info@shesinminks.com with:
- Your order number
- A photo of the damaged or defective item
- A photo of the packaging

Once verified, we will send a replacement at no cost to you. If a replacement is unavailable, we will issue a refund to your original payment method.

UNOPENED ITEMS
If your item is still sealed, unopened, and in its original packaging, you may request a return within 30 days of delivery. To be eligible, the item must be unused and in the same condition you received it. Return shipping is the responsibility of the customer unless the return is due to our error. To start a return, email Info@shesinminks.com with your order number and proof of purchase.

NON-RETURNABLE ITEMS
The following cannot be returned or refunded:
- Opened or used lashes, adhesives, or accessories (hygiene policy)
- Sale or discounted items
- Gift cards
- Items returned more than 30 days after delivery
- Items not in original condition, damaged, or missing parts for reasons not due to our error

REFUNDS
Once an approved return is received and inspected, we'll email you to confirm receipt and notify you whether your refund is approved. If approved, your refund will be processed to your original method of payment within 5–10 business days. Original shipping charges are non-refundable.

LATE OR MISSING REFUNDS
If you haven't received an approved refund yet, first recheck your bank account. Then contact your credit card company — it may take time before the refund officially posts. Next, contact your bank, as there is often processing time involved. If you've done all of this and still haven't received your refund, contact us at Info@shesinminks.com.

EXCHANGES
We only replace items that are defective or damaged on arrival. If you need an exchange for the same item, email us at Info@shesinminks.com within 7 days of delivery.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of an approved return. If the item wasn't marked as a gift, or was shipped to the gift giver first, any refund will be issued to the original purchaser.

QUESTIONS?
We're here to help. Reach us anytime at:

She's In Minks
Email: Info@shesinminks.com
Phone: 1-833-646-5588