FAQ’s

FREQUENTLY ASKED QUESTIONS

Have a question, comment, or concern about your order? We're here to help. Email us anytime at Info@shesinminks.com — please include your name and order number so we can assist you quickly.

WHEN WILL I RECEIVE MY LASHES?
Once your payment is fully processed, your order ships via standard 2–14 day shipping. You'll receive a shipping confirmation email with a tracking number as soon as your order is on its way. Local personal delivery is available for customers in the San Diego area.

HOW DO I TAKE CARE OF MY LASHES?
With proper care, your mink lashes can be worn 25+ times. To keep them their best:
- Avoid getting them wet
- Don't sleep in them
- Gently remove any adhesive from the band after each wear
- Store them back in their original tray

They're high quality, but they're still strip lashes — treat them with a little love and they'll keep showing up for you.

WHAT IS YOUR RETURN POLICY?
Because lashes are a personal hygiene product, opened or used items are final sale. If your order arrives damaged, defective, or incorrect, we'll make it right — just email us within 7 days of delivery with your order number and a photo. For full details, see our Refund Policy.

HOW DO I CONTACT YOU?
The fastest way to reach us is by email at Info@shesinminks.com. We respond to every Mink Babe personally.